Our turnaround for custom projects is based on a number of factors - including multiple rounds of CAD revisions, complex custom pieces, and client stone approvals - but is typically 8-10 weeks from initial deposit payment.

All domestic pieces are shipped via FedEx and fully-insured. All deliveries require a signature, so keep in mind when entering your shipping information. For local clients, we offer showroom pickups.

International pieces will be via DHL Overnight Delivery (where applicable) and fully insured. We do not cover the cost of international taxes and duties.

Marrow guarantees the structural integrity of all jewelry. Please be mindful that it is important to add fine jewelry to a homeowners, renters, or individual policy; this will protect against loss, damage or theft of jewelry.  

Should repairs be needed, it is the client’s responsibility to ship and insure the piece(s); Marrow Fine Jewelry will return jewelry via insured shipment. Center stones are not under warranty, please insure your piece.

Yes! Who doesn’t love a good treasure hunt? We have our own internal QA team and work with fully vetted/trusted partners.  

We will replace melee diamonds within the first 6 months (2mm and smaller) free of charge.  Should there be damage to the piece (missing prong, etc), Marrow will replace the diamonds/stones at cost to the client.  

Other stones (emeralds, opals, sunstones, other colored gemstones, etc) can be replaced at cost + shipping to the client. Please be mindful that sunstones and opals have a similar hardness to a wine glass and can easily crack or chip if they are not cared for properly.  Emeralds are considered a brittle stone and can chip as well.

At this time, we only work with heirloom stones and stones that we source ourselves.

Currently, we do not work with lab created gemstones or moissanite.

Yes, we offer appraisals via a local, trusted third-party appraiser.

Our design team will provide you with some design options that you can select from. Once the design is approved, we will create a 3D rendering of your ring so you can see exactly what it will look like once it's finished.

We guarantee the integrity of our own work, and will go above and beyond to ensure our customers are thrilled with their experience. We do not offer repair service on other jeweler’s or designer’s work.